Helping Small Churches
Operate with Efficiency
The Lucas Customer
(Congregation) Satisfaction
Model 10
Hi, I'm Dr. Nathanael Lucas, and my goal is to help small churches and small businesses like yours achieve sustainable growth by understanding the people you serve and aligning your mission with their needs.
I’ve built my consulting practice on a framework I developed called the Lucas Customer Satisfaction Model, or LCSM9. Over the years, this model has evolved into the LCSM10, the culmination of research, practical experience, and a deep understanding of organizational dynamics. The framework is a proven model, tested, proven, and published. See the Statistics below.
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The LCSM10 is a holistic, people-focused approach that ensures everything your church or business does—from your mission and values to your daily operations—is aligned with the needs of your congregation or customers. Together, we’ll create strategies that foster growth, deepen relationships, and build a lasting impact for God’s Kingdom and your community.
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How LCSM10 Applies to Both Business and Church Settings
The Lucas Customer Satisfaction Model 10 (LCSM10) is a versatile framework designed to drive growth and success in both business and church settings. At its core, LCSM10 is about embedding a people-focused mindset into the very DNA of your organization, ensuring that everything you do aligns with the needs of those you serve—whether they are customers, congregation members, or the broader community.
In the Business Setting
LCSM10 uses nine key components to help businesses create powerful, actionable value statements. These statements aren’t just words on a page; they are the foundation for strategies that:
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Boost Customer Engagement: Build deeper connections by aligning your offerings with what your customers truly value.
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Enhance Satisfaction and Loyalty: Create experiences that foster trust and long-term relationships.
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Drive Competitiveness: Stay ahead by aligning your internal goals with market demands and adapting to changes effectively.
By implementing LCSM10, businesses gain a clear roadmap for achieving sustainable growth, developing strategies that resonate with their audience, and creating a legacy of success grounded in integrity and purpose.
In the Church Setting
While the principles of LCSM10 remain consistent, their focus shifts in the church setting to prioritize the spiritual growth and fulfillment of congregation members, volunteers, and the community. Here’s how:
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Focus on People:
Churches thrive when members feel valued and engaged. LCSM10 ensures that all activities prioritize the spiritual, emotional, and relational needs of the congregation. -
Creating Actionable Values:
The model helps churches craft meaningful value statements that guide ministries, outreach efforts, and leadership strategies, ensuring every action reflects the church’s mission and purpose. -
Building Engagement and Loyalty:
Just as businesses aim to retain customers, churches aim to foster long-term commitment among members. LCSM10 provides a framework to increase involvement, deepen relationships, and inspire spiritual growth. -
Driving Strategic Alignment:
LCSM10 ensures every aspect of the church—from ministries to volunteer programs—aligns with its mission and vision, eliminating confusion and maximizing impact. -
Adapting to Change:
Churches, like businesses, must navigate cultural and societal shifts. LCSM10 helps leadership remain grounded in core values while responding effectively to these changes to remain relevant and impactful.
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Why LCSM10 is So Important
It Provides Clarity:
Small organizations often struggle with vague or generic mission statements. LCSM10 helps refine these into specific, actionable goals that guide decision-making and inspire action.
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It Enhances Relationships:
By focusing on the "customer" (or congregation) experience, churches can create more meaningful connections with their members and customers, fostering a sense of belonging and shared purpose.
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It Encourages Sustainability:
Aligning internal goals with external needs ensures that the small organization remains relevant and effective over time, creating a foundation for lasting growth and community impact.
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It Brings Focus to Leadership:
Leadership often becomes reactive instead of proactive. LCSM10 equips small organization leaders to be intentional in their planning and execution, ensuring their efforts lead to measurable outcomes.
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It Strengthens Community Impact:
By embedding a congregation-focused (customer focused) mindset into the small organizations operations, LCSM10 ensures that every initiative serves a greater purpose, glorifying God and building His Kingdom effectively.
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In summary, LCSM10 helps small organizations transform their values into actionable strategies, fostering a vibrant, engaged, and mission-driven community. It’s not just about growing numbers—it’s about deepening faith, relationships, and impact.
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I'm passionate about helping churches and small business understand how to operate effectively while keeping Christ at the heart of everything they do. It's easy to get caught up in the day-to-day challenges and lose sight of our core mission. I help small Organizations with Christians values refocus on Christ and build a strong foundation for growth and service.
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If you're ready to take your organization to the next level, I'd love to talk.
The Results of the LCSM10 Model:
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The following section presents the results of the statistical analysis per research question, and the acceptance or rejection of the null hypothesis. The section begins with the correlation questions and testing results.
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Research Question 1. Mission Statement
RQ1: Is there a relationship between the customer focus scores of the mission statements and customer satisfaction scores?
H10: There is no significant relationship between the customer focus scores of the mission statements and customer satisfaction scores.
H1a: There is a significant relationship between the customer focus scores of the mission statements and customer satisfaction scores.
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A Spearman Rank Order correlation score of râ‚›(82) = .390, p < .01 is significant. A positive relationship exists between the customer focus scores of mission statements and customer satisfaction scores. The post hoc power analysis based on the correlation coefficient râ‚›(82)=.390, p < .01 resulted in a post hoc power of 0.96 A (see Appendix I). This suggested the test was sufficiently powered to find an effect of this size. The Null hypothesis is rejected due to a positive correlation existing between variables.
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Research Question 2. Vision Statement
RQ2: Is there a relationship between the customer focus scores of the vision statements and customer satisfaction scores?
H20: There is no significant relationship between the customer focus scores of the vision statements and customer satisfaction scores.
H2a: There is a significant relationship between the customer focus scores of the vision statements and customer satisfaction scores.
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A Spearman Rank Order correlation score of râ‚›(82) =.344, p < .05 is significant. A relationship does exist between the customer focus of vision statements and customer satisfaction scores. The post hoc power analysis based on the correlation coefficient râ‚›(82)=.344, p < .05 resulted in a post hoc power of 0.90 (see Appendix I). This suggested the test was sufficiently powered to find an effect of this size. The Null hypothesis is rejected due to a positive correlation existing between variables.
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Summary
The statistical data revealed a Spearman Rank Order correlation of râ‚›(82)=.390, p < .01 for the customer focus scores of mission statements when correlated to customer satisfaction scores. The result is a medium sized correlation between the variables the customer focus of mission statements and customer satisfaction scores. The statistical data revealed a Spearman Rank Order correlation of râ‚›(82)=.344, p < 0.05 for the customer focus scores of vision statements when correlated to customer satisfaction scores. The result is a medium sized correlation between the variables the customer focus of vision statements and customer satisfaction scores.