Leadership Consulting Built on Clarity,
Alignment, and Stewardship
Who Would Benefit
From Our Service
• Church leadership teams and boards
• Faith-based nonprofits
• Christian-led businesses
• Founders and executive leaders
What to Expect!
• Begin with a conversation to understand context and needs
• Engage in guided clarity around values, vision, and alignment
• Move forward with structured recommendations and next steps
If you would like to explore whether
consulting is a good fit, contact us to begin our conversation.
The LCSM10 System
And Why It Matters!
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Management Action Group uses the Lucas Customer Satisfaction Model 10 (LCSM10) because it provides a disciplined framework that ensures alignment between an organization’s values, vision, mission, culture, strategy, and policy.
Rather than treating these statements as isolated or inspirational language, LCSM10 requires they function together as a unified leadership system.The LCSM10 system guides leaders to think carefully and intentionally about the full scope of their organization. It requires consideration of nine essential components, including who is being served, what is being offered, how leadership decisions are made, how culture is shaped, how resources are stewarded, and how the organization is perceived by those it serves. This structured approach prevents misalignment, reduces confusion, and protects organizations from drifting away from their stated convictions.
By using LCSM10, leaders gain clarity, consistency, and accountability. Statements are no longer aspirational slogans, but governing tools that guide decisions, protect integrity, and support sustainable, faithful leadership.